Macy Customer Service

  • 800-289-6229
  • Mon-Fri: 9am-9pm; Saturday: 9am-7pm; Sunday: 11am-7pm
  • 14 mins wait

Macy's customer service. Get in touch with Macy's customer service department via the following email, social media, contact form, phone numbers and online chat. For all questions about Macy's department stores, online shopping, product safety, executive customer service, returns and stock, please call call the numbers listed below.

Macy Customer Service Phone Numbers

  • Executive Customer Service 877-887-8781
  • Corporate Offices 212-494-3000
  • Customer Service 800-264-0069
  • Consumer Product Safety Commission 888-257-5949
  • Macy’s Credit Services 1-877-493-9207

How To Contact Macy

Thank you for calling Macy’s. Your call may be recorded or monitored for quality assurance. 

  • To receive product information or place an order, press 1.
  • To receive help with an order you have already placed, press 2.
  • For anything else, press 3.
  • If you are calling regarding your Macy's credit account, press 1.
  • If you would like to know a gift card's balance, press 2 
  • For help with your Macy’s.com profile, press 3.

Macy Custom Service Contact Information

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